Thumbtack Support Specialist (Email/Chat)

Team Philippines At least 40 hours per week Customer Support Team

About Thumbtack
Thumbtack is one of San Francisco’s fastest-growing startups, with $270 million in funding from some of the world's most respected investors, including Google Capital and Sequoia Capital. Thumbtack is supported by several agile, work-from-home teams of independent contractors in the Philippines.


  • Educate US-based service professionals and customers that use the Thumbtack website and teach them how to grow their business with Thumbtack.
  • Obsess over these pros and customers by providing best in class support through email and/or chat channels.
  • Meet goals related to speed, volume and quality of service set by the leadership team in the US.


  • At least 6 months of experience as a customer support professional in a call center / BPO or work from home environment
  • Tech savvy and demonstrated experience using customer support apps, ticketing systems, and platforms
  • Familiarity with Salesforce a plus
  • Experience in providing customer support via email or chat highly preferred
  • Ability to provide services at least 40 hours per week and amenable to work on shifting schedules.
  • Reliable computer/laptop with 4gb RAM capacity, and internet speed of at least 3 mbps

Welcome! We're excited that you're interested in working with Thumbtack! Below are a few reminders.

  • Make sure you allot about an hour of your time and prepare yourself ahead mentally of time. This is designed to be completed in one sitting.
  • Free yourself from any task and/or distraction while taking the assessments.
  • You can either sign up using your Upwork account, or your personal email address.
  • If you get logged out of the system for whatever reason, simply log-in again using the first account that you created. Do not make a 2nd or duplicate account.
  • Kindly read the instructions/FAQs for each assessment exercise carefully.
  • If you run into any technical glitch, simply click on the Help button found on the bottom right part of the screen (when you’re on the platform) and a customer support personnel will assist you. Also, you may send an email to and we will try to assist you at the soonest possible time.
  • Please make sure you finish all the assessments. Unfortunately, due to the volume of application we get and our interest to process as much candidates as we can, we will have to move quickly and disregard candidates with incomplete assessments.

This job is no longer active.